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Frequently Asked Questions

Please consider reading this FAQ before sending us an enquiry.

Is Reservation Required?

Yes. Reservation is required and you can easily book your ticket here. Unfortunately, due to huge demand, we cannot guarantee a spot in the pool if you do not make a reservation before.

How many pools do you have?

Being an unique in definition, there is only one pool available in the area. But hey, it is awesome!

How can I make reservation?

It is really easy!

What’s included in price?

Admission fee includes soaking in geothermal swimming pool, known also as the oldest pool in Iceland.

It includes great time, unique experience and complete relaxation.

Optionally you can rent towel and swimsuit. We also offer snack and drink for purchase.

How can I pay?

There are many options available.

  • Pay online when you make your reservation
  • Pay cash when you arive. We accept Icelandic Kronas, American Dollars and Euro
  • Pay with Debit / Credit Card: VISA, MAESTRO, AMEX, others…
How to get to Secret Lagoon?

It is no secret how to get here and we will gladly share it!

  • Get by car – we are located here
  • You can purchase a tour from one of travel agencies that will bring you here and will allow you to see some more of Iceland.Gateway To Iceland  have daily buses visiting Golden Circle. On the end/beginning of the tour you will come to Secret Lagoon.  For more info please contact Gateway To Iceland
  • By bus – please visit Icelandic Bus Company – Straeto. You can check buses and time when they are leaving. Oh yes, you need to get to Flúðir. From our experience that could be a problematic way of transportation.
  • Taxi – please notice that we do not provide this kind of service. To use taxi option you have to contact taxi companies directly.

Does Secret Lagoon provide showers and lockers for guest?

Yes, Secret Lagoon provides indoor changing room with lockers and indoor shower.

Along with Icelandic custom those are public showers , shared for male and female guests. There is no shame, we are all the same!

Do I have to shower without swimsuit before entering the pool?

YES. YES. YES!

Everyone have to do that. It is considered rude if you do not. 

You have to shower and you have to be butt naked to properly cleanse yourself.

Here is a humorous video what happens if you don’t! (mind you that one of the actors is former major of Reykjavik!)

 

Can we watch Northern Lights from Secret Lagoon?

During Northern Lights season we close every day at 8 pm. Remember that it is forbidden to bath when we are closed. We take it very seriously (as we care for your health and safety) and report every entrance, outside of opening hours, to the police.
Although chances to see northern lights are higher later at night, we recommend to turn your rejuvenating bath into a good start for northern light hunting.

Can we enter the pool in the night?

It is forbidden to enter the pool when we are closed. We take it very seriously (as we care for your health and safety) and report every entrance, outside of opening hours, to the police.

Why ruin your stay in Iceland?

Do I have to print the E-ticket after booking online?

Yes, please do print the ticket.

However, if you don’t have access to a printer you can simply have the ticket ready on the screen of your mobile device. Please notice that your ticket is one use only, and it’s valid in selected time and date.

What happens if don’t arrive at arrival time I´ve booked?

Please read  terms and conditions that apply to all online bookings.

We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you but we can not guarantee entry upon arrival for guests that arrive on a different time than they have pre-booked. Entrance is subjected to availability per hour and therefore we urge our guests to keep the time frame.

How should I prepare myself and what should I take with me?
  1. First of all read about our magic place on the website. Secret Lagoon is the oldest pool in Iceland and it’s worth to know that. Read our terms and conditions that will follow with your E-ticket. Some of the warnings we write about are VERY important.
  2. It’s very important to be well hydrated and well fed. Drink before, during and after. We do not recommend to be hungry during soaking, especially in the evening. There are snacks, cakes, sandwiches for purchase in our cafe. This precaution is connected with the fact that the water in Secret Lagoon is hot. Spending time in hot water being hungry or thirsty mind cause dizziness and fainting.
  3. It’s good to have towel and swimsuit with you, but don’t worry if forget. You can rent/buy them on the place as well.

    We provide soap for washing  body/hairs and a hair dryers.

    In Iceland things to be useful, must be simple and we recommend to keep this track.

Is there parking for customers?

Parking  is available for Secret Lagoon customers, only during opening hours.

Is there camping around Secret Lagoon?

No we do not have camping place, however there is camping place in Fludir, just one km from Secret Lagoon.

Is reservation for group required?

Yes. Tour operators / groups needs to have reservation. Please notice that reservation is valid only after you receive email confirmation from Secret Lagoon.

What information should I deliver during reservation process?
  • Name of the company,
  • address,
  • identification number or kennitala,
  • how may people,
  • date,
  • exact time,
  • identification number or name of the group,
  • contact details,
  • bank account number.
How to make a group reservation?
I’m cooperating with Secret Lagoon for some time. Should I make reservation now if I come with 1 customer only?

It’s highly appreciated  to make reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.

 

What happens when the group will be late?

Please readterms and conditionsthat apply to all online bookings.

We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you group, but after selected time and date your reservation is expired and we can not guarantee entrance.

In emergency cases we really much appreciate for information about cancellation/ group delay as soon as possible.

You can contact us on:

Reception: 00354 555 3351

Customer service: 00354 8533033

How do I pay for the group?

Without advanced settlement with Secret Lagoon groups will be charge on arrival.

To set up payment method please contact us on info@secretlagoon.is or through or contact form

What we, as a tour operator, should know before arrival?

It’s highly recommended by us to supply guides of the groups with all safety information, that they can pass to the customers right before entering Secret Lagoon area.

Most important warnings:

  •  Hot springs – they are NOT for taking bath, and they are real danger
  • Showering without swimsuit is necessary
  • Jumping or running is prohibited – those who run, often get familiar with the floor. Informing customers about that fact will protect them from spending afternoon at the hospital.
  • Drink and eat – so you do not faint
Do you organize private events?

We do not organize private events.

Even with group reservations, we cannot offer you an exclusive use of the pool.

I forgot something in the Secret Lagoon. How can I get it back?

Sorry, it is already sold. Just kidding 🙂

Please call reception at +354 5553351 or send us email at info@secretlagoon.is and describe your item.

If we found it, you can pick it up at the reception.

If you are already far, far away we can send it to you (you will have to cover the postage costs).

Please keep in mind that we will store the lost items for 3 weeks and after this time we will give it away to Red Cross.

 

What are the rules when I come with group of children?

It is quite simple.

Please notice that we offer free entrance for children only with accompanying adults. Due to safety reasons, one adult can bring max 3 children.

These rules do not apply for groups. You need to contact us through our Group Reservation Form to make a reservation.

Do you have a restaurant ?

We do not have a restaurant however we won’t let you stay hungry during the soaking (being hungry during soaking is not recommended). In our cafe you can purchase soft drinks, coffee/tea, snacks, sandwiches, cake etc.

If you haven’t found what you were looking for go ahead and reach out to us  and we’ll happily answer your questions

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