Group reservations

Group Reservation – FAQ

Is reservation for group required?

Yes. Tour operators/groups need to have a reservation. Please notice that reservation is valid only after you receive an email confirmation from Secret Lagoon. To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351.

What information should I deliver during reservation process?
  • Name of the company,
  • address,
  • identification number or kennitala,
  • how may people,
  • date,
  • exact time,
  • identification number or name of the group,
  • contact details,
  • bank account number.
How to make a group reservation?

Please fill in the form.
To confirm last minute group reservation please call (+354) 853 3033 or (+354) 5553351.

I’m cooperating with Secret Lagoon for some time. Should I make reservation now if I come with 1 customer only?

It’s highly appreciated  to make reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.

 

What happens when the group will be late?

Please readterms and conditionsthat apply to all online bookings.

We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you group, but after selected time and date your reservation is expired and we can not guarantee entrance.

In emergency cases we really much appreciate for information about cancellation/ group delay as soon as possible.

You can contact us on:

Reception: 00354 555 3351

Customer service: 00354 8533033

How do I pay for the group?

Without advanced settlement with Secret Lagoon groups will be charge on arrival.

To set up payment method please contact us on info@secretlagoon.is or through or contact form

What we, as a tour operator, should know before arrival?

It’s highly recommended by us to supply guides of the groups with all safety information, that they can pass to the customers right before entering Secret Lagoon area.

Most important warnings:

  •  Hot springs – they are NOT for taking bath, and they are real danger
  • Showering without swimsuit is necessary
  • Jumping or running is prohibited – those who run, often get familiar with the floor. Informing customers about that fact will protect them from spending afternoon at the hospital.
  • Drink and eat – so you do not faint
Do you organize private events?

We do not organize private events.

Even with group reservations, we cannot offer you an exclusive use of the pool.

I forgot something in the Secret Lagoon. How can I get it back?

Sorry, it is already sold. Just kidding 🙂

Please call reception at +354 5553351 or send us email at info@secretlagoon.is and describe your item.

If we found it, you can pick it up at the reception.

If you are already far, far away we can send it to you (you will have to cover the postage costs).

Please keep in mind that we will store the lost items for 3 weeks and after this time we will give it away to Red Cross.

 

What are the rules when I come with group of children?

It is quite simple.

Please notice that we offer free entrance for children only with accompanying adults. Due to safety reasons, one adult can bring max 3 children.

These rules do not apply for groups. You need to contact us through our Group Reservation Form to make a reservation.

Do you have a restaurant ?

We do not have a restaurant however we won’t let you stay hungry during the soaking (being hungry during soaking is not recommended). In our cafe you can purchase soft drinks, coffee/tea, snacks, sandwiches, cake etc.

Does the water affect my hair or jewelry?

You do not have to be worried about your hair, you can dip it into the water if you took a proper shower before entering the pool.
Regarding jewelry, we advise taking jewelry made of silver of.

Please fill the form to make a group reservation. We will get back to you as soon as possible.

To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351.

In case you need to contact us last minute.

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