Frequently Asked Questions
Please consider reading this FAQ before sending us an enquiry.
Reservation is highly appreciated, if you want to be sure, you will get access to the pool at the desired time of your choice. Unfortunately, due to huge demand, we cannot guarantee a spot in the pool if you do not make a reservation in advance.
Being an unique in definition, there is only one pool available in the area. But hey, it is awesome!
Admission fee includes soaking in geothermal swimming pool, known also as the oldest pool in Iceland.
It includes great time, unique experience and complete relaxation.
Optionally you can rent towel and swimsuit. We also offer snack and drink for purchase.
There are many options available.
- Pay online when you make your reservation
- Pay cash when you arive. We accept Icelandic Kronas, American Dollars and Euro
- Pay with Debit / Credit Card: VISA, MAESTRO, AMEX, others…
It is no secret how to get here and we will gladly share it!
- Get by car – we are located here
- You can purchase a tour from one of travel agencies that will bring you here and will allow you to see some more of Iceland. Gateway To Iceland, Bus Travel, Sterna Travel, Reykjavik Sightseeing, and many other companies visit us every day (for more information please contact them directly).
- By bus – please visit Icelandic Bus Company – Straeto. You can check buses and time when they are leaving. Oh yes, you need to get to Flúðir. From our experience that could be a problematic way of transportation.
- Taxi – please notice that we do not provide this kind of service. To use taxi option you have to contact taxi companies directly.
Yes, Secret Lagoon provides indoor changing room with lockers and indoor shower and they are segregated for men and women.
Along with Icelandic customs those are public showers with open space (no cabins). There is no shame, we are all the same!
YES. YES. YES!
Everyone have to do that. It is considered rude if you do not.
You have to shower and you have to be butt naked to properly cleanse yourself.
Here is a humorous video what happens if you don’t! (mind you that one of the actors is former major of Reykjavik!)
During Northern Lights season we close every day at 8 pm. Remember that it is forbidden to bath when we are closed. We take it very seriously (as we care for your health and safety) and report every entrance, outside of opening hours, to the police.
Although chances to see northern lights are higher later at night, we recommend to turn your rejuvenating bath into a good start for northern light hunting.
It is forbidden to enter the pool when we are closed. We take it very seriously (as we care for your health and safety) and report every entrance, outside of opening hours, to the police.
Why ruin your stay in Iceland?
Yes, please do print the ticket.
However, if you don’t have access to a printer you can simply have the ticket ready on the screen of your mobile device. Please notice that your ticket is one use only, and it’s valid in selected time and date.
Please read terms and conditions that apply to all online bookings.
We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you but we can not guarantee entry upon arrival for guests that arrive on a different time than they have pre-booked. Entrance is subjected to availability per hour and therefore we urge our guests to keep the time frame.
- First of all read about our magic place on the website. Secret Lagoon is the oldest pool in Iceland and it’s worth to know that. Read our terms and conditions that will follow with your E-ticket. Some of the warnings we write about are VERY important.
- It’s very important to be well hydrated and well fed. Drink before, during and after. We do not recommend to be hungry during soaking, especially in the evening. There are snacks, cakes, sandwiches for purchase in our cafe. This precaution is connected with the fact that the water in Secret Lagoon is hot. Spending time in hot water being hungry or thirsty mind cause dizziness and fainting.
- It’s good to have towel and swimsuit with you, but don’t worry if forget. You can rent/buy them on the place as well.
We provide soap for washing body/hairs and a hair dryers.
In Iceland things to be useful, must be simple and we recommend to keep this track.
Parking is available for Secret Lagoon customers, only during opening hours.
No, we do not have camping place, however, there is camping place in Fludir, just one km from Secret Lagoon.
Yes. Tour operators/groups need to have a reservation. Please notice that reservation is valid only after you receive an email confirmation from Secret Lagoon. To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351.
- Name of the company,
- identification number or kennitala,
- how may people,
- exact time,
- identification number or name of the group,
- contact details,
- bank account number.
Please fill in the form.
To confirm last minute group reservation please call (+354) 853 3033 or (+354) 5553351.
It’s highly appreciated to make reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.
Please read terms and conditions that apply to all online bookings.
We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you group, but after selected time and date your reservation is expired and we can not guarantee entrance.
In emergency cases we really much appreciate for information about cancellation/ group delay as soon as possible.
You can contact us on:
Reception: 00354 555 3351
Customer service: 00354 8533033
Without advanced settlement with Secret Lagoon groups will be charge on arrival.
To set up payment method please contact us on firstname.lastname@example.org or through or contact form
It’s highly recommended by us to supply guides of the groups with all safety information, that they can pass to the customers right before entering Secret Lagoon area.
Most important warnings:
- Hot springs – they are NOT for taking bath, and they are real danger
- Showering without swimsuit is necessary
- Jumping or running is prohibited – those who run, often get familiar with the floor. Informing customers about that fact will protect them from spending afternoon at the hospital.
- Drink and eat – so you do not faint
We do not organize private events.
Even with group reservations, we cannot offer you an exclusive use of the pool.
Sorry, it is already sold. Just kidding 🙂
Please call reception at +354 5553351 or send us email at email@example.com and describe your item.
If we found it, you can pick it up at the reception.
If you are already far, far away we can send it to you (you will have to cover the postage costs).
Please keep in mind that we will store the lost items for 3 weeks and after this time we will give it away to Red Cross.
We do not have a restaurant however we won’t let you stay hungry during the soaking (being hungry during soaking is not recommended). In our cafe you can purchase soft drinks, coffee/tea, snacks, sandwiches, cake etc.
You do not have to be worried about your hair, you can dip it into the water if you took a proper shower before entering the pool.
Regarding jewelry, we advise taking jewelry made of silver of.
Please notice that we offer free entrance for children only with accompanying adults.
Due to safety reasons, children 16 years or younger need to be accompanied by an adult, one adult can bring max 3 children.
These rules do not apply to groups. You need to contact us through our Group Reservation Form to make a reservation.
Your outfit should be like you would visit a regular swimming pool. Dresses, shorts, T-shirts etc. not made for swimming are not allowed because of sanitary reasons.