We have prepared this privacy policy to help you understand how we collect, use, and protect the Personal Information you provide to us through our website, e-mail contact, ­and through our partners.

By accessing our website, or providing information to us in connection with our website, you agree to the terms and conditions of this Privacy Policy.


We collect two types of information from you on our website, email, service providers, and tour operators:

  • Personal Information – all information that identifies you personally, such as your name and e-mail address
  • Other Information – all information that does not identify you personally, such as your gender and other demographic information

In order to purchase products through, it is necessary to disclose Personal Information, including your name, address, e-mail address, phone number, credit card information, and other Personal Information. That data is not stored by us, but by our partner Bókun. If you do not provide Personal Information when purchasing any products or services offered on, our partners cannot confirm your purchase or fulfil your booking.

All the data stored by Bókun is the respective companies’ responsibility and we cannot be held responsible for their use of it. For more information check the privacy policy of TourDesk and Bókun.


“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At Secret Lagoon we make use of cookies to store your preferences, record your session information, collect information on how you visit, and access our websites, and to tailor our web pages to your needs.

We use Google Analytics to better understand our customers through collection of standard internet log information and visitor behaviour information in an anonymous form. Note he deliberate emphasis of anonymous, as no personally identifiable information is collected about you unless you explicitly submit that information on this website.

The anonymous information generated by Google Analytics cookies about your use of this website is transmitted to Google. This information is processed to compile statistical reports on website activity for this website only. We use those reports to evaluate aggregate visitor usage so we can optimize the content to better meet your needs. In summary, your information is safe.


We use your personal information in the following ways:

  • to provide you with the information you request about the products offered through the website

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence, (b) to comply with legal process, (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence, (d) to enforce our terms and conditions, (e) to protect our operations or those of any of our affiliates, (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.


Products offered through Secret Lagoon are made available through our third-party distribution partners and suppliers. Our distribution partners and suppliers may have privacy policies that differ from our own Privacy Policy.


Once you provide your personal data to, you have the right to:

  • request that data be deleted
  • refuse to allow such data to be processed for other purposes, e.g. marketing

If you provided your data to and believe that there has been a violation of personal data protection laws, you may report this to the supervisor authority in charge of personal data.

To request deletion or contact us about anything regarding GDPR, feel free to write an email to


We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised. Secret Lagoon reserves the right to change this Privacy Policy by posting the changes on its website.

This Privacy Policy does not address, and we are not responsible for, the privacy policies, information, or other practices of any third party, including any third-party suppliers and tour operators, and any third party operating any site to which our website contains a link.


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