Group Reservation

Group Reservation – FAQ

Is reservation for group required?

Yes. Without advanced reservation we do not guarantee availability.

  1. To become our Agent please sign up here https://lagoon.bokun.io/agent-area/signup.
  2. To make a reservation, login to your Agent area https://lagoon.bokun.io/sales
  3. If you are not our Agent you can also make a reservation via reservation form https://secretlagoon.is/group-reservations/ or send us email to info@secretlagoon.is. Please notice that reservation is valid only after you receive an email confirmation from Secret Lagoon.  In this case group will be charged at the reception.

To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351- reception open during our regular opening hours.

 

What information should I deliver during reservation process?

Agent sign up

During signing up you will be asked for information as:

  • company name,
  • registration address,
  • kennitala/ID number,
  • VAT number,
  • name,
  • email address,
  • phone number of representative are required, to start cooperating with us on regular basis.

Please check our guide. It explains how to sign in. In a case of question please contact us via email info@secretlagoon.is

Agent booking process
You will be asked for email address and a password, you set up during sign up process

Group reservation via reservation form will require information as:

  • name of the group
  • number of people,
  • date,
  • exact time,
  • contact person details,

 

For the companies

  • name of the company
  • address
  • identification number or kennitala

 

I’m cooperating with Secret Lagoon for some time. Should I make reservation now if I come with 1 customer only?

It’s highly appreciated  to make reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.

 

What happens when the group is late?

Please read terms and conditions that apply to all online bookings.

We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you group, but after selected time and date your reservation is expired and we cannot guarantee entrance.

In emergency cases we really much appreciate for information about group delay as soon as possible.

You can contact us on:

Reception: 00354 555 3351

Customer service: 00354 8533033

How do I pay for the group?

Without advanced settlement with Secret Lagoon groups will be charge on arrival.

To set up payment method please contact us on info@secretlagoon.is or through or contact form

What a tour operator, should know before arrival?

At the moment of check in guide/ tour leader must provide reception with information about number of the visitors, method of payment, company name, type of the group (for example seniors number if there are), extras (for example towels rental).

Guide/ tour leader should provide members of the group with all safety information right before entering Secret Lagoon area.

Most important warnings:

  • Hot springs – they are NOT for taking bath, and they are real danger!
  • Showering without swimsuit before entering the pool is necessary!
  • Jumping or running is prohibited!
  • Stay well hydrated and nourished!
  • Children must be watched by parents/ patroness at all time!
  • IMPORTANT: Please note that Secret Lagoon is dedicated for visitors seeking relaxation, peace and quiet. The whole group, whose participants arrive intoxicated, disturb the peace and quiet of other guests, acting disrespectfully to employees of the Secret Lagoon will not be allowed or will be asked to leave.
Do you organize private events?

We do not have an exclusive use of the pool in our standard offer, even with group reservations.

However, to get more information about that, you can send us Group Reservation Form.

I forgot something in the Secret Lagoon. How can I get it back?

Sorry, it is already sold. Just kidding 🙂

Please call reception at +354 5553351 or send us email at info@secretlagoon.is and describe your item.

If we found it, you can pick it up at the reception.

If you are already far, far away we can send it to you (you will have to cover the postage costs).

Please keep in mind that we will store the lost items for 3 weeks and after this time we will give it away to Red Cross.

 

Do you have a restaurant ?

We do not have a restaurant however we won’t let you stay hungry during the soaking (being hungry during soaking is not recommended). In our cafe you can purchase soft drinks, coffee/tea, snacks, sandwiches, cake etc.

Does the water affect my hair or jewelry?

You do not have to be worried about your hair, you can dip it into the water if you took a proper shower before entering the pool.
Regarding jewelry, we advise taking jewelry made of silver of.

What are the rules when I come with group of kids?

Please notice that we offer free entrance for children only with accompanying adults.

Due to safety reasons, children 16 years or younger need to be accompanied by an adult, one adult can bring max 3 children.

These rules do not apply to groups. You need to contact us through our Group Reservation Form to make a reservation.

How do I pay for a group reservation

There are few methods of payments:

  1. at the moment of booking:  for the reservations made in Agent Area on our website; on Secret Lagoon booking department request
  2. at the moment of arrival: for the reservations made in Agent Area on our website that haven´t been prepaid; individual group reservation – entities that haven’t entered into permanent cooperation with us
  3. special payment conditions: to be established via info@secretlagoon.is at least week before the group visit

Please fill the form to make a group reservation. We will get back to you as soon as possible.

To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351.

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