Group Reservation – FAQ
Yes. Tour operators/groups need to have a reservation. Please notice that reservation is valid only after you receive an email confirmation from Secret Lagoon. To confirm last minute group reservation please call (+354) 853 3033 or (+354) 555 3351.
- Name of the company,
- identification number or kennitala,
- how may people,
- exact time,
- identification number or name of the group,
- contact details,
- bank account number.
Please fill in the form.
To confirm last minute group reservation please call (+354) 853 3033 or (+354) 5553351.
It’s highly appreciated to make reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.
Please read terms and conditions that apply to all online bookings.
We understand that there could be many reasons why our guests are delayed. We will try our best to accommodate you group, but after selected time and date your reservation is expired and we can not guarantee entrance.
In emergency cases we really much appreciate for information about cancellation/ group delay as soon as possible.
You can contact us on:
Reception: 00354 555 3351
Customer service: 00354 8533033
Without advanced settlement with Secret Lagoon groups will be charge on arrival.
To set up payment method please contact us on firstname.lastname@example.org or through or contact form
It’s highly recommended by us to supply guides of the groups with all safety information, that they can pass to the customers right before entering Secret Lagoon area.
Most important warnings:
- Hot springs – they are NOT for taking bath, and they are real danger
- Showering without swimsuit is necessary
- Jumping or running is prohibited – those who run, often get familiar with the floor. Informing customers about that fact will protect them from spending afternoon at the hospital.
- Drink and eat – so you do not faint
We do not organize private events.
Even with group reservations, we cannot offer you an exclusive use of the pool.
Sorry, it is already sold. Just kidding 🙂
Please call reception at +354 5553351 or send us email at email@example.com and describe your item.
If we found it, you can pick it up at the reception.
If you are already far, far away we can send it to you (you will have to cover the postage costs).
Please keep in mind that we will store the lost items for 3 weeks and after this time we will give it away to Red Cross.
We do not have a restaurant however we won’t let you stay hungry during the soaking (being hungry during soaking is not recommended). In our cafe you can purchase soft drinks, coffee/tea, snacks, sandwiches, cake etc.
You do not have to be worried about your hair, you can dip it into the water if you took a proper shower before entering the pool.
Regarding jewelry, we advise taking jewelry made of silver of.
Please notice that we offer free entrance for children only with accompanying adults.
Due to safety reasons, children 16 years or younger need to be accompanied by an adult, one adult can bring max 3 children.
These rules do not apply to groups. You need to contact us through our Group Reservation Form to make a reservation.