Make a reservation
FAQ
Most frequent questions and answers
GROUP RESERVATIONS
Yes. All groups require a reservation. We are unable to guarantee entry or towel rental for larger groups that arrive without prior booking.
Please fill out the form on this page or send us a request at info@secretlagoon.is
ONLY REQUESTS THAT ARE CONFIRMED VIA EMAIL BY SECRET LAGOON ARE VALID AS RESERVATIONS.
To confirm a last-minute group reservation, please call (+354) 853 3033 or (+354) 555 3351. The reception is open during our regular business hours.
While requesting a group reservation, please provide us with the following details.
Name of the group, number of people in the group, preferred date, and time for admission, and contact person details.
For the companies, provide name of the company, company address and identification number or kennitala, in addition to these above-mentioned details.
It’s highly appreciated to make a reservation even for one customer. Without advanced reservation we do not guarantee availability at the time you will show up.
YOU CAN REQUEST TO PREPAY. OTHERWISE, GROUPS WILL BE CHARGED ON ARRIVAL.
To set up an alternative payment method, please contact us on info@secretlagoon.is or through our contact form.
The duration of stay dedicated to organized groups (10 people and more) is 1.5-2 hours. Guests usually need 15 minutes to change clothes – 1.20 m soak – 20 minutes to get dressed.
Our regular closing time is a natural limit.
General Safety
For individuals: For safety reasons, children 16 years or younger need to be accompanied by an adult, one adult can accompany max. 3 children.
Children 14 and younger may enter for free, accompanied by an adult entering the lagoon. Children cannot enter the lagoon on their own.
These rules do not apply to school groups. School groups need to contact us through our Group Reservation Form to make a reservation.
Please read our terms and conditions, which apply to all online bookings.
We understand there could be many reasons for last minute changes. We will try our best to accommodate you, however, we cannot guarantee you admission outside of your reservation. We therefore urge our guests to arrive on time. In case of an emergency, please inform us as soon as possible.
To phone Reception: 00354 555 3351
Other Customer service: 00354 8533033
Upon arrival, guides and tour leaders must provide reception with information about number of the visitors, method of payment, company name, type of the group (for example school, seniors), and extras (for example towel rental).
While check-in at the reception is completed, Secret lagoon staff will inform the group about safety rules. Groups enter the changing rooms only after the safety briefing is completed.
For your safety, please observe the following:
- DO NOT ENTER THE HOT SPRINGS, THEY ARE NOT FOR BATHING – THEY ARE DANGEROUS, 100 DEGREES CELSIUS/ 212 DEGREES FAHRENHEIT!!!
- It is required to shower without a swimsuit before entering the pool.
- Jumping and running is not permitted.
- Ensure you stay hydrated and well-nourished.
- Children must be always watched by parents or guardians!
- Limit the consumption of alcohol. Intoxicated guests can be refused entry or removed from the pool. When one of its participants is deemed intoxicated, the group will be requested to leave the property.
- Please respect staff and fellow guests. Secret Lagoon is for guests seeking relaxation, peace and quiet.
The water in our lagoon is high in sulphur. It is not damaging to your hair. You can freely put your hair in the water, after thoroughly washing it in the shower of course.
Regarding jewellery, we advise taking off any jewellery before entering the lagoon. Belongings lost in the water are very hard to retrieve as the bottom is a deep layer of gravel stone. Additionally, silver jewellery might temporarily change colour due to the high level of sulphur in the water.
FACILITIES
If you wish to organize a private event in our lagoon, please send us a request via the Group Reservation Form. We cannot guarantee we will approve your request, although we will try to fit you into our calendar.
We have a cafe with hot-, soft- and alcoholic drinks, snacks, cup noodles, sandwiches and seasonally ice creams or hotdogs. We do not have a kitchen for hot food.
Lost and Found
Please send us an email at info@secretlagoon.is and describe your item in detail. If we have it, we will ask you to complete payment for shipping, after which we will send it to your address of choice.
Alternatively, you can come back to the Secret Lagoon and collect it in person.
Please keep in mind that we will store any lost and found items for 3 weeks. After this period, we will donate all remaining items to the Icelandic Red Cross.
Covid-19
From the very beginning of the pandemic, the company has made every effort to reduce the risk for exposure. During the peak of the pandemic, Secret Lagoon was temporarily closed.